Reimbursements through Western Union Business Services Disabled

Incident Report for Emburse Professional

Resolved

This incident has been resolved.
Posted Oct 14, 2020 - 14:52 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2020 - 14:23 EDT

Identified

Certify is currently experiencing difficulty transmitting reimbursement instructions to Western Union Business Services. As a result, some reports may be listed as "In Process" for an extended duration.

We're currently working with Western Union to resolve the problem.
Posted Oct 14, 2020 - 13:04 EDT
This incident affected: Payments (ACH Reimbursement).
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