Delayed Import of Emailed Receipts

Incident Report for Emburse Professional

Resolved

This issue has been resolved and all emailed receipt functionality has resumed normal processing.
Posted Mar 11, 2025 - 16:20 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 11, 2025 - 16:19 EDT

Monitoring

The issue impacting receipts emailed to receipts@certify.com has been remediated and we are continuing to monitor the situation closely
Posted Mar 11, 2025 - 13:23 EDT

Investigating

We are currently investigating an issue which is delaying the import of receipts emailed to receipts@certify.com. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.
Posted Mar 11, 2025 - 12:39 EDT
This incident affected: Receipt Capture (Emailing Receipts).
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