Users Unable to Email Receipts

Incident Report for Emburse Professional

Resolved

All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

Posted Apr 15, 2025 - 11:57 EDT

Monitoring

We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

Posted Apr 15, 2025 - 11:49 EDT

Investigating

We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

Posted Apr 15, 2025 - 11:22 EDT

This incident affected: Receipt Capture (Emailing Receipts).